Returns & Warranty

Should you change your mind and wish to return your piece of NJO Designs jewellery, our returns policy is 30 days from purchase. The jewellery must be returned unworn, in original packaging & in perfect saleable condition, along with the returns paperwork. Shipping or return shipping charges are not refunded unless items are returned due to a fault.

There is no exchange or refund on pierced earrings. This is for hygiene reasons and does not affect your statutory right.

If your goods are faulty when delivered, please contact us immediately and we will address your query promptly.

We recommend sending your goods back via registered post and retain your proof of post and tracking number; we are not responsible for lost or damaged packages.

Right of Withdrawal

You have 14 days from receiving your order to cancel your purchase and request a refund.

To cancel, please contact us within 14 days and return the jewellery within a further 14 days. Items must be returned unused and in their original condition and packaging.

Customers are responsible for return postage unless the item is faulty or incorrect.
Please note: The right to cancel does not apply to personalised, engraved or bespoke jewellery made specifically to your requirements.

This does not affect your statutory rights in relation to faulty or incorrectly supplied goods. 

Warranty

All NJO Designs jewellery are covered by a 12-month warranty from the date it was purchased.

This warranty covers faults in materials and craftsmanship and does not apply if damage is caused by unreasonable use, neglect or normal wear and tear from regular use.

To make a warranty claim, you need to have purchased your NJO Designs jewellery through our online store only, and you must provide proof of purchase.

How to make a claim:

Please contact our customer support team or email us directly at info@njodesigns.com with your order details and a description of the fault; photos are also very helpful.

Updated: September 28, 2026